Home > Warranty Policy

All RS Security Co.,Ltd Products Come with a Free Three-Year Warranty

Turnstile warranty policy: No matter what problem you may encounter during the warranty period, we will do whatever we can in order to resolve the issue. However, you should read through the terms of our warranty to avoid any future misunderstandings.

Our terms are as follows:

turnstile Warranty Period

The warranty period starts from the documented delivery date of the product, and it lasts for three years.

What Does the Warranty Cover?

The warranty on all RS Security Co.,Ltd products covers:

– various consumable materials used for repair
– periodical telephone and email check-ups, as well as maintenance advice
– the shipping of damaged or defective pieces back to our factory in order to repair or replace them
– additional maintenance after the warranty expires

On the other hand, our warranty does not cover the following:

– additional costs for any worn-out parts
– repairs of damage caused by improper handling
– repairs of damage caused by unauthorized changes
– natural or man-made disaster damage repairs.

‌Warranty period‌: The warranty period of Turnstile (Turnstile Warranty) is usually one year, but some brands offer longer warranty periods, such as three years. The specific warranty period is subject to the product manual or sales contract‌.

‌Warranty coverage‌: During the warranty period, if the Turnstile (Turnstile Warranty) equipment has a non-human failure or quality problem, the user can enjoy free repair and replacement services. The warranty coverage mainly includes hardware failures and manufacturing quality problems, but failures caused by improper human operation or improper use of equipment are not covered by the warranty‌.

‌Warranty service‌: The supplier will provide installation and commissioning, operation training, warranty service, maintenance response, technical support and upgrade services. Installation and commissioning ensure the normal operation of Turnstile (Turnstile Warranty), operation training helps users master usage methods and daily maintenance skills, free repair or replacement services are provided in the event of non-human damage during the warranty period, timely response services are provided outside the warranty period or for emergency repairs, and continuous technical support and product upgrades‌.

‌Maintenance method‌: When Turnstile (Turnstile Warranty) equipment fails or has quality problems, users should contact the manufacturer or after-sales service provider in a timely manner. Maintenance methods include telephone or online consultation, on-site maintenance and remote maintenance, etc. Users can choose the most suitable maintenance method according to actual conditions and keep maintenance records properly.

In summary, Turnstile (Turnstile Warranty)’s warranty policy covers multiple aspects such as warranty period, warranty scope, warranty service and maintenance method, ensuring that users can enjoy comprehensive services and support during the warranty period.

Contact

In case you have any questions about RS Security Co.,Ltd, feel free to contact us at +86-755-28935596.